Terms & Conditions

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Delivery
All our menu quotations are based on collection from our premises at Waterfall Gully, unless your location is in our local vicinity and delivery is requested. Alternatively, courier delivery can be organised, and billed directly to you.

Food will be packed in sealed containers, utilising thermal packaging. It will be ready for you to plate on your own serving ware. However, dependent on the time of your event, you may need cooling or heating facilities at your premises prior to serving.

Our food is prepared with the utmost care for your function and for use on that day or within 24 hours. It is not prepared or packed for storage.

Any containers that are non-disposable will be collected from your premises on the next weekday following your event at a pre-arranged time that is suitable to you.

Additional Services/Equipment can be arranged at your cost. For example…

1. Catering Staff

  • Set up
  • Plating
  • Serving
  • Clearing
  • Cleaning Up

NB: In such cases, access to refrigeration, cooking and heating equipment together with adequate kitchen, set – up and serving space will be required.

2. All Crockery, Cutlery, Serving Plates and Platters

3. Glassware and beverage containers

4. Tablecloths and Napkins

NB: For any of these additional services and equipment, costs are outlined at the time of organising your function and are dependent on numbers of goods and hiring rates. No extra levy for these items is added. However, any costs for damages incurred, must be met by you.

Payment Arrangements:
Upon acceptance of the Menu Outline and Quotation and placing your booking for your event, we require 50% deposit of the total fee. Bookings cannot be secured until the deposit is received.

Final numbers need to be received no later than 10 days prior to the event at which time any changes to the initial quote will be finalised. This will then become the minimum number catered for. Any additional numbers will be costed per person and added to the final invoice.

Final payment is payable on the date of the event at the time of collection or prior to delivery.

Method of Payment
Payment can be made by direct deposit, credit card, or cash and our bank details will be provided to you at the time of booking.

Cancellation Policy
Whilst we appreciate that circumstances beyond your control can arise we need to have a cancellation policy in place to cover food costs, preparation and labour associated with catering.

Your 50% deposit will be refunded in full if there is a need to cancel your function up to one month prior to your event. Half your 50% deposit will be refunded for cancellations less than one month from and up to three weeks in advance of the date of your event, and for cancellations less than three weeks and more than two weeks a quarter of your 50% deposit will be refunded.

No refund on your deposit will be forthcoming for cancellations of less than two weeks notice. between seven and 14 days days prior to your event, a full fee for your function will be incurred and payable in full within seven days.

For bookings made with minimal notice or urgent request full payment for your event will be incurred and payable with no waver of fees for cancellation.

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